CASE STUDY

Case study #1
Medical clinic, 45'000 sqm
The maintenance is carried out largely by the technical staff of the clinic. Four maintainers are mandated for the fire safety system, the emergency means, the cooling & heating systems, the lifts, the electrical installation.

The fundamental needs of the technical direction of the clinic:

- A rigorous monitoring of regulatory inspections and the withdrawal of all observations.
- Real-time reporting on compliance status.
- Risk Level Indicators.
- Assistance in the preparation of each security commission.

STEP 1
	Gather all inspection reports
	Analysis of all regulatory requirements
	Identification of missing inspections
	Recommandations Add an inspection on emergency means (not mandatory, but usefull in a clinic!)

STEP 2
	We allocate each observation to be withdrawn to a dedicated maintainer.
	We get in touch with each maintainer in order to explain how we are going to work together.
	We send to each maintainer a check list of the observations to be withdrawn.

CONTINUOUS MONITORING
	Our pilot continuously tracks schedules, memos, reminders.
	After each inspection, we dispatch the report to the maintainers involved within 24 hours, with our analysis.
	We remain in constant contact with the maintainers in order to obtain valid observation withdrawal reports.
	We establish a monthly compliance status report.

The technical direction of the clinic relies on us for the micro-management of dispatching and gathering of information with the maintainers. We monitor in real time the status of compliance and risks to alert management if necessary.
The compliance of this clinic is no longer an "issue" nor a "fuzzy area" : it is a managed project, with its objectives, priorities, and progress indicators.

STEP 1
	Gather all inspection reports
	Analysis of all regulatory requirements
	Identification of missing inspections
	Recommandations Add an inspection on emergency means (not mandatory, but usefull in a clinic!)

STEP 2
	We allocate each observation to be withdrawn to a dedicated maintainer.
	We get in touch with each maintainer in order to explain how we are going to work together.
	We send to each maintainer a check list of the observations to be withdrawn.

CONTINUOUS MONITORING
	Our pilot continuously tracks schedules, memos, reminders.
	After each inspection, we dispatch the report to the maintainers involved within 24 hours, with our analysis.
	We remain in constant contact with the maintainers in order to obtain valid observation withdrawal reports.
	We establish a monthly compliance status report.

Case study #2
12 office buildings managed by one manager
On this portfolio of 12 buildings the maintenance is carried out by 7 different companies and with about twenty interlocutors.

This multitude of interlocutors makes compliance monitoring complicated and time-consuming: the technical manager must plan the numerous inspections, ensure their proper execution, then retrieve the reports and finally dispatch them to each maintainer.
The monitoring of the observations is carried out every six months by asking each maintainer a progress report. No vision in real time.

During changes of maintainer, the problem of continuity arises: it is necessary to be able to inform the new entrant of the last inspections made and the observations already withdrawn.

STEP 1
	Gather all inspection reports for each building
	Analysis of each regulatory requirements
	Identification of missing inspections
	Specific recommandations for each building (missing or unnecessary inspections)

STEP 2
	We allocate each observation to be withdrawn to a dedicated maintainer.
	Maintainer's summary of observations to be withdrawn, their criticities and their lifespans.
	Identification of priorities for action by building, by type of equipment, by maintainer.
	We get in touch with each maintainer in order to explain how we are going to work together.
	We send to each maintainer a check list of the observations to be withdrawn.

CONTINUOUS MONITORING
	Our pilot continuously tracks schedules, memos, reminders.
	After each inspection, we dispatch the report to the maintainers involved within 24 hours, with our analysis.
	We remain in constant contact with the maintainers in order to obtain valid observation withdrawal reports.
	We establish a monthly compliance status report.
	When the observation withdrawal drags on despite our reminders, we inform the building-manager who can then take the appropriate measures.
	All reports (inspection, observation withdrawal) are archived centrally, by building, making their consultation very easy, as well for the building-manager as for the maintainers.

We do the time-consuming micro-management for the building manager. He can finally devote more time to actions with higher added value (relationship with the tenants, quotations analysis). The building-manager has a global vision in real time of the state of conformity of its portfolio. Thanks to our Key Performance Indicators and our benchmarks, he immediately identifies the priority actions to be taken, whether by building, by maintainer or by type of equipment.

ETAPE 1
	Collecte de l'ensemble des rapports de contrôles sur chaque immeuble
	Analyse des périmètres réglementaires
	Identification des contrôles réglementaires non effectués
	Recommandations spécifiques sur chaque immeuble (contrôles superflus, contrôles manquants)

ETAPE 2
	Allouer les réserves à lever à chaque mainteneur
	Synthèse par mainteneur des réserves à lever, de leurs criticités et de leurs durées de vie
	Identification des priorités d'action par immeuble, par type d'équipement, par mainteneur
	Prise de contact avec les mainteneurs pour leur expliquer notre modus-operandi
	Envoi à chaque mainteneur des PV de levée de réserves "vierges"

EN CONTINU
	Notre pilote effectue, en continu, le suivi des plannings, les memos, les relances
	Après chaque contrôle, nous diffusons sous 24h le rapport aux mainteneurs impliqués, avec notre analyse.
	Nous restons en permanence en contact avec les mainteneurs pour obtenir les PV de levée des réserves
	Nous établissons un reporting mensuel de l'état de conformité.
	Lorsque la levée des réserves s'éternise malgré nos relances, nous informons le building-manager qui peut alors prendre les mesures adéquates.
	Tous les rapports de contrôles et les PV de levée des réserves sont archivés centralement, par immeuble, rendant leur consultation très aisée, tant pour le building-manager que pour les mainteneurs.

Le building manager nous a délégué le micro-management chronophage. Il peut enfin consacrer plus de temps à des actions à plus haute valeur ajoutée (relation avec les locataires, analyse des devis).
Le building-manager dispose d'une vision globale en temps réel de l'état de conformité de son patrimoine. Grâce à nos Key Performance Indicators et à nos benchmarks il identifie immédiatement les actions prioritaires à mener, que ce soit par immeuble, par mainteneur ou par type d'équipement.

" booster injection "

Our nickname (from a major maintainer)
Because we never miss a schedule.
They can rely on us.

Non conformity at stake

Risk
Management

Scheduling
operations

Regulatory
inspections

Observation
withdrawal

Commission
de sécurité

Domain
of competence

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